Shipping policy

 

Processing Time:

Our products are sourced globally with our production partners and typically ship within 3-6 days of receiving an order. Delivery times may vary and can take from 7-10 business days once shipped, depending on the product, production time and location. 

Please note that estimated delivery times can be found in the product description and may vary. High-volume orders may cause a delay of a few days. In case of any significant delay, we will notify you via email.

We work hard to ensure that all shipping information for our products is accurate and current. To ensure a smooth process, please double-check your shipping information.

Order Tracking:

As soon as your order ships, we'll send you a tracking number so you can easily follow its journey.

Please note that some items may arrive in separate packages to ensure the quickest delivery. If you have any questions or concerns about your shipment, we're always here to help.

Lost or Stolen Packages:

If your tracking update shows that your package has been delivered but you haven’t received it, we recommend checking with neighbors or family members who may have accepted it on your behalf.

If the package is still missing, please file a claim with the shipping carrier as soon as possible. While we are unable to take responsibility for packages lost, stolen, or marked as delivered, we’re here to offer guidance and support throughout the process.

Shipping Delays:

While we strive to ensure a smooth delivery process, we kindly ask that you please double-check your shipping address to avoid any delays or complications.

Unfortunately, we cannot be responsible for delays caused by carrier issues or unforeseen circumstances. However, please know that we’re here to support you and will do everything we can to help resolve any shipping-related concerns.

Returns Due to Incorrect Address:

If a package is returned because of an incorrect shipping address, the customer will be responsible for any additional shipping costs.

We understand that mistakes happen, and we’re here to help ensure your order gets to you as quickly as possible once the correct information is provided.

Contact Information:

If you have any questions about our shipping policy, please contact us at Hello@YourBriefEscape.com