Refund policy
Returns and Refund
We kindly ask that you inspect your item(s) upon delivery. If you notice any issues—such as receiving a damaged, defective, or incorrect item—please reach out to us within three business days of receiving your order at:
Hello@YourBriefEscape.com with a clear photo and your order number. We will work with you to resolve the issue and make it right.
We Offer a 100% Happiness Guarantee. Your satisfaction is our top priority.
We truly care about your satisfaction with every purchase from our boutique. If any issues arise, please reach out right away, so we can make it right.
Most products are made to order just for you! We're unable to offer returns, exchanges or refunds as our items cannot be restocked.
Replacements and refunds are available in the following cases only:
- Defective Item – If your item arrives with any defect, we’ll gladly replace it or issue a refund.
- Damaged in Transit – Should your order arrive damaged; we’ll ensure you receive a replacement or refund.
- Incorrect Item – If we sent the wrong item by mistake, we’ll replace it or provide a refund.
Shipping and handling charges covered by us (Free Shipping) are not refundable.
By making a purchase with us, you agree to this policy. Please note that this policy may be subject to change at any time without prior notice.
When applicable we will email you when your refund has been processed.
Refund processing times may vary depending on your financial institution and could extend to 1-2 billing cycles.
If you encounter a problem that is not described here, please don’t hesitate to reach out to us!
We are here to help!